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FAQ's

How do I contact customer service?

You can email us anytime at sales@saturiwatrading.com or call 904-549-9245 and should expect a reply within our office hours: Monday – Friday, 8 am – 5 pm.

When will my order ship and when will I receive it?

Northeast Florida

Delivery 6 days a week from Mon to Sat.

Jax Metro area and Jacksonville Beaches including Ponte Vedra

Delivery 6 days a week from Mon to Sat.

Fernandina, Amelia Island

Delivery Wednesdays and Fridays

Saint Augustine

Delivery on Thursdays

Due to our limited staff and the particular logistics of the items you may order, it may take 1 – 3 business days for the order to process prior to shipment.

Can I cancel or return my order?

Due to our products’ freshness and scarcity, we cannot cancel an order that is already in process. Because we sell food products, we are not able to accept any returns.

Please contact sales@saturiwatrading.com/ call 904-549-9245 if you have received your order and there is something missing or incorrect

Can I change my shipping address after placing an order?

So long as the order has not yet left our facility, please contact sales@saturiwatrading.com/ call 904-549-9245 and we will update your shipping address for you. If necessary, a new tracking number will be generated as well. If the order has already shipped, we can unfortunately reroute the package.

What if I receive an incorrect or damaged shipment?

If there are any issues when your shipment arrives, please immediately photograph either the damaged or incorrect products and contact sales@saturiwatrading.com/ call 904-549-9245. We are happy to support and assist however we can, but due to the freshness and inherent volatility of food products, we do require photographic evidence of any issues within 24 hours of receipt.

How do you serve caviar?

Satuwari Caviar may be served in numerous ways according to one’s personal preferences. A traditional way to serve caviar would be on top of a blini with a dollop of crème fraiche, alongside a glass of champagne or a shot of vodka. Additional accompaniments can range from hard-boiled eggs to quail eggs, to green onions, but the possibilities are endless. Caviar pairs seamlessly with almost any food that can use a touch of brine in flavor. We suggest serving your caviar using a mother-of-pearl spoon to ensure an ideal flavor. Using a metal spoon to serve caviar may result in an unsavory, metallic taste due to oxidation. It would help if you kept your caviar over ice when serving, we recommend investing in a caviar server to do so.

How should I store caviar?

To ensure optimal quality and flavor, caviar should be stored in a refrigerator at temperatures between 26°- 38° F with minimal air exposure. For the freshest experience possible, refrain from opening your caviar until you are prepared to consume it.

How long does caviar stay fresh?

Caviar is an exquisite delicacy and requires special handling to ensure its freshness. Store it in a cold refrigerator (26°- 38° F) with minimal air contact for the best result.

To guarantee that your caviar will remain of peak quality, leave it unopened until you are ready to consume it.

Once opened, caviar can retain its freshness for anywhere from 5 to 7 days.

Can caviar be frozen?

Black sturgeon caviar should never be frozen. However, all non-sturgeon caviar such as salmon roe, trout roe, tobiko, masago, etc., can be put in the freezer.

If you decide to freeze your non-sturgeon caviar to serve it at a later time, keep in mind that the caviar may lose its texture, egg size, and flavor profile upon thawing.

What is the difference between black caviar and red caviar?

Fish roe that is from a sturgeon is considered black caviar because the eggs are commonly darker in color. Red, orange, and even yellow fish roe from salmon and trout are known as red caviar despite not actually meeting the traditional definition for caviar.

Your caviar was delivered as anticipated, but the ice packs had melted. Is it still safe to consume?

Absolutely! We include ample gel packs for your package’s journey so that when you open it up, they’re already fully melted and ready for placement into your fridge. Rest assured – no matter what time of year it is or how long the delivery takes, we guarantee maximum freshness until opening day!

Can I freeze my Wagyu?

Yes! Wagyu’s remarkable high-fat content makes it particularly suitable for freezing, as it preserves its flavor perfectly over extended periods – something that is quite important in our business. We always keep a generous amount of inventory frozen to guarantee optimum quality and freshness.